Support
We're here
to help.
Questions about a preview, your plan or a charge? Write to us. We usually reply within one business day.
Email support
Write to support@inkvista3d.com. A real person reads every message, and we usually reply within one business day.
Send emailBilling and plans
Change plan, update your card, download invoices or cancel anytime from Plan & billing. Questions about a charge? Email us from the address on your account.
Open Plan & billingAccount and privacy
Want a copy of your data, or your account and designs deleted? Email us from the address you sign in with and we'll take care of it.
Email a requestGet a faster answer
When you write, include
- The email you sign in with
- The project name or its link
- Your device and browser
- A screenshot or short screen recording
3D view not loading?
Try these first
- 01Use the latest Chrome, Safari, Edge or Firefox.
- 02Turn on hardware acceleration in your browser settings. The 3D view needs WebGL.
- 03Close other heavy tabs, then reload the page.
- 04Still blank? Try another device. If it works there, tell us which one didn't.
InkVista3D runs in the browser, so there is nothing to install or update.
Answers
Common
questions.
The quickest way to an answer. Signed in? The help center in the app has guides that open the right page.
Getting Started
Click New project, enter your client's name and the body areas, then open the project. Pick a body in the Model tab and add your artwork in the Design tab.
Designs
PNG, JPG or WebP up to 10MB each. You can select or drop several files at once on the Designs page. Transparent PNGs look best on the body.
Models
Yes. Upload a .glb file (up to 8MB) on the Models page or from 'Your models' in the editor. It's saved to your account and only you can see it.
Placements are tied to the surface of the body they were placed on, so switching to a different model resets them. Your designs stay in the project; place them again on the new body.
Sharing
Open the Share tab in the project and create a share link with an access code. Send both to your client: they open the link, enter the code, rotate the 3D preview and approve it. No account needed.
Open the project's Share tab and copy the code again, or type a new one and press Save. The link stays the same; the old code stops working.
Plans & Billing
Artist includes 30 new client projects and 100 design uploads a month; Master includes 60 projects and 240 uploads. They renew at the start of each billing month and don't roll over. The Free plan includes one project and up to 5 designs.
Go to Plan & billing and choose Manage billing. It opens your secure billing portal, where you can update your card, download invoices or cancel.